How to Order

You can order your translation* in one of two ways:

1.- Online, with our convenient service Order Now. It will take less than a minute to obtain a Quick Quote which you can then use to order your translation.

2.-By personally contacting one of our Project Managers, to assist you with your translation project.

*Please keep in mind that what Orchestra.es offers is a service through which clients can manage and supervise their translations online--we do not generate your translations automatically using software. All translations are provided by a team of translators and editors working in our office in Madrid.

For more information, please click on the topics below:

- Order your translations online
- What happens after I've placed my order?
- How do I cancel an order?
- How does Orchestra.es calculate a Quick Quote? (Exact or Approximate)
- What is the difference between an Exact and Appoximate Quote?
- What if the Quick Quote I receive is incorrect?
- Can I order several translations at once?
- How do I know if I need a Project Manager?

Order your translations online
You can order your translation online using our convenient service Order Now. This service will guide you through the process with a few, easy to follow instructions which you can see in the graph below.

The graph also illustrates the differences in the ordering process for electronic documents vs. paper documents . If your document is in electronic format we can deliver an exact quote immediately, whereas for paper documents we will need to count the number of words first before we can deliver a quote.

You will place all orders following the process in Order Now regardless of what format your documents are in.

What happens after I've placed my order?
Once we've analized your order, your Personal Account Manager will contact you to inform you on its progress.

How do I cancel an order?
To cancel an order, go to your Personal Account and select the document(s) or project(s) you wish to cancel, and then follow the instructions. There is no charge to cancel as long as you do so WITHIN 1 HOUR of the time you placed the order. If more than 1 hour has passed when you cancel your order you will be responsible for whatever costs Orchestra.es has incurred up to that time.

How does Orchestra.es calculate a Quick Quote? (Exact or Approximate)
We calculate your quote using the information about your documents that you provide when you fill out the form. Our system automactically processes this information and delivers your quote in a matter of seconds. How valid the quote is will depend on the accuracy of the information you provide, which we always verify before we begin any translation.

What is the difference between an Exact and an Approximate Quick Quote?
If your documents are in electronic format you will automatically obtain an Exact Quote, i.e., a guaranteed price for which we will translate them.
If your document is on paper, you will receive an Approximate Quote that givies a general idea of what the translation will cost. Once we receive the paper original and perform a word count, we will provide you with an Exact Quote in less than 24 hours which you can then use to order your translation.

And lf the Quick Quote I receive is incorrect?
If for some reason we've made a mistake in calculating your Quick Quote, we will send you an email explaining what went wrong and attach a new Quote for that translation. Such errors are infrequent, occurring primarily when information has been entered incorrectly.

Can I order several translations at once?
You can order translations by the truckload if you need. All we ask is that all documents are in the same format (electronic or paper), and that each one forms part of the same project. For a new set of documents, we ask that you begin a new project. To add documents to a project already in progress, please contact...

Do I need a Project Manager? If your translation project has some complicated twists and turns, if you're having trouble getting started, if you need services different from those provided in Order Now, or you'd like them to be a little more personalized,the answer is probably YES. Please don't hesitate to contact one of our Project Managers either by phone: +34 913 990 176 or email.

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