Translation process

Communication During the Translation Process

Every time you begin a new project it is important to let us know who the contact person will be through its duration, as doubts may arise during the translation process that we can only resolve with your help. When you fill out the online order form you will notice that a contact name is required information.

Remember you can contact your Personal Account Manager at any time with questions or concerns you might have.

How much time will it take to translate my document?
Generally speaking, the amount of time required to translate a document will depend on:

- The time required to translate, proof-read and edit. Our translators work at a rate of about 1500 to 3000 words a day per project, depending on how complicated the material is. Also, the length of each document will determine how many translators, proof-readers and editors we will assign it.
- Whether the original document is on paper or electronic. It takes longer to recreate the format for paper documents than for electronic ones. For this reason we recommend that you work with electronic documents whenever possible. For more information on this topic, click What happens to my paper documents?

To obtain a quote now for your translation (including turnaround time), click Quick Quote.

Clients with experience in translation understand that, in order to obtain high quality results, it is not only necessary to work with skilled professionals and to apply a rigid Formula for Quality Management: It is essential to give the translation process sufficient time. When preparing your translation, you can help us out by factoring in a reasonable amount of time in which to complete it.

When do you consider a translation finished?
A translation is finished when you receive a message from your Personal Account Manager stating as much, along with the corresponding invoice which you can download directly from your Personal Account. Then, according to the conditions stipulated in the contract, we will charge your credit card the appropriate amount.

Delivery of your translated document
Technically speaking, we don't send you the finished translation: instead we make it available to you as an electronic file which you can download from your Personal Account. This may seem unnecessarily complicated, but iway to gaurantee total security as this way, the delivery process takes place on our secure server.

Revisions or other modifications to your finished document
If, after examining your translated documents, you would like us to make changes to or revise them, please contact your Personal Account Manager to let him or her know.

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