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Customer Service and Help Center

General information

- Disclaimer, terms and conditions
- Applicable taxes
- Privacy of information

Contact us

- Customer service phone numbers
- Fax
- Regular mail/post
- Email

Instant quote

- How is a quote calculated?
- How do I find out the word count for my document(s)?
- How do I get a word count in standard applications?
- Can I cancel a translation order?
- Will we keep in contact during the translation process?
- Can I request changes or revisions to a document after it has been delivered?
- How long does it take to translate a document?

Translation

- How does Orchestra guarantee quality in translation?
- Which languages do you work in?
- What areas do you specialize in?
- Electronic or paper: Which format is best?
- Will my documents' original format be maintained?
- Which electronic formats do you work with?
- What if I need a certified translation?
- What if I need a RUSH translation?
- What if I need a Web page translated?
- Does Orchestra translate software (software localization)?
- How long does it take to translate a document?

Quality in translation

- What does quality in translation mean?
- What is quality in translation's worst enemy?
- Why is a Formula for Quality necessary?
- What does Orchestra's Formula for Quality consist of?
- What is an editor?
- What is a style guide?
- Is one document translated in the same way for different clients?
- What are the advantages to working with a translation agency rather than an individual translator?
- Does Orchestra use machine translations?

Translating into Spanish

- What is International Spanish?
- What are the advantages of International Spanish?
- Into what type of Spanish should I translate my Web site?
- Into what type of Spanish should I translate my technical documents?
- Into what type of Spanish should I translate my financial documents?
- Into what type of Spanish should I translate my legal documents?

Translation in Real Time

- Translation in Real Time: All day, every day?
- What are the turnaround times when we talk about «Real Time»?
- How do you guarantee quality when working in real time?
- What volume can be translated in one hour? In one day?
- Why do the volumes have to be predetermined?
- What types of documents can be translated in real time?
- Can a lengthy document be translated in real time?

Interpretation

- What does consecutive interpretation entail?
- What does simultaneous interpretation entail?
- Is a specific type of system or equipment necessary?
- Can I request a CERTIFIED interpretation?

Localization

- What are the advantages of localization for my business?
- What is Orchestra's method?
- Who is involved in a localization project?
- What does SOFTWARE localization consist of?
- What are the specific elements in localizing WEB SITES?

DISCLAIMER, TERMS AND CONDITIONS
Copyright Notice
This web site is subject to the protection of the copyright laws of Spain (European Union) and other countries. You may not reproduce any part of Orchestra's web site without the prior written permission of Orchestra.
Disclaimer
ORCHESTRA IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED WITH RESPECT TO THIS SITE OR THE SERVICES FEATURED EXCEPT AS AGREED IN THE SERVICE AND E-COMMERCE AGREEMENTS. ORCHESTRA DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ORCHESTRA WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Orchestra Services
Orchestra services may be changed or updated without notice.
Use of Orchestra Services
ORCHESTRA WEB SITE AND SERVICES MAY ONLY BE USED FOR LAWFUL PURPOSES. IF ANY ORCHESTRA SERVICE IS USED IN VIOLATION OF ANY LAW OR REGULATION OR IN A MANNER THAT MAY CAUSE ORCHESTRA TO BE SUBJECT TO INVESTIGATION, PROSECUTION OR LEGAL ACTION, Orchestra MAY EXERCISE ITS RIGHTS UNDER THE APPROPRIATE SERVICE AGREEMENT TO TERMINATE SERVICE.
Relationship with Third Parties
Unless specifically indicated, Orchestra is not an agent of a third party and has not authorized a third party to act as its agent for any purpose.
Links to Other Sites
Information that Orchestra publishes on the World Wide Web may contain links to other sites. Orchestra makes no representations about any other web site that you may access through this site. Unless expressly stated in writing, Orchestra does not endorse the products or services offered by any company or person linked to this site nor is Orchestra responsible for any software or the content of any information published on the site of any other party. You should take precautions when downloading files from sites to protect your computer software and data from viruses and other destructive programs.
"Cookies"
Orchestra web site uses web browser "cookies" which are small pieces of information that are stored by your browser on your computer's hard drive. Orchestra uses cookies just with one purpose: store the user's current session information. This must be done since HTTP is a stateless protocol. When used this way cookies are setup by our server with a limited lifetime after which they are useless. Orchestra never stores personal information on cookies, just a randomly generated numeric string. Most popular web browsers accept cookies by default, but you can change your browser's preferences in order to reject them when issued by a server. Even without accepting cookies, you can still use most of the features in Orchestra.
Applicable Law
Orchestra's service and e-commerce agreements, and these disclaimers, terms and conditions shall be governed by and construed according to Spanish law. Place of jurisdiction will be Madrid (Spain).
APPLICABLE TAXES
Orchestra Systems S.L., is a company registered in Spain.

1. For clients of all countries except those countries that are members of the European Union:
   According to Spanish tax legislation, you or your company are not required to pay any type of tax in Spain when you contract Orchestra's services. You will only be responsible for taxes in your own country.
2. For clients of countries that are members of the European Union, excluding Spain (Germany, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Holland, Portugal, United Kingdom, Sweden):
   You or your company will not have to pay tax of any kind in Spain when you contract Orchestra's services, as long as you use those services for professional reasons. Otherwise, a 16% VAT charge will be applied to the final price of the service. You will also be responsible for taxes in your own country.
3. For clients in Spain
   According to Spanish tax legislation, you or your company will be charged a 16% VAT on the final price of the service.

PRIVACY OF INFORMATION
Orchestra is absolutely committed to protecting the privacy and confidentiality of your documents. We use the information you provide for the purpose of completing your project and to offer you the best possible service.
How is your information used?

- First and foremost, to process translation orders and to keep your account up to date.
- Occasionally, we will use it to inform you of any functional changes to Orchestra or its services or of special promotions we feel might interest you. If you do not want to receive this kind of information, you can choose to be removed from our databases.
- Orchestra will not sell, trade or rent your personal information to anyone. Orchestra reserves the right to collect anonymous statistics about clients, sales, network traffic and other aspects of the service; these statistics are collective and never contain information that identifies you personally.

Confidentiality

1. Orchestra wishes to establish a collaboration with its clients based on the translation, interpretation or localization of its clients' documentation and information, which may be confidential or private.
2. All documentation delivered by clients to Orchestra, whether technical, commercial or any other, and whether provided orally, graphically, in written or magnetic format or any other, will be treated as confidential information.
3. Confidential information delivered to Orchestra will be saved and handled in a secure and reliable manner.
4. Orchestra will not deliver or supply this confidential information, in whole or in part, to third parties, without client's prior consent.
5. Orchestra will use this confidential information solely for the purpose of its translation, proofreading, editing or localization, or to perform any other necessary activity in accordance with its work flows.
6. Orchestra will restrict access to this confidential information to employees and collaborators of Orchestra that are necessary for its processing.
7. Orchestra will return all confidential information that a client has provided if the client so wishes. The client will be responsible for any mailing costs that arise.

Your consent
By accessing this site, you accept Orchestra's privacy policy. Any changes made to our privacy policy will be published on this page to ensure that you have complete, up-to-date information.
I want to be erased from Orchestra's databases
You can choose to be erased from our databases if you no longer want to receive news or information from Orchestra. Once you take this action, we will not contact you for any reason. You can be removed from our databases in one of the following three ways:

1. By sending an email to: borrar@orchestra.es
2. By calling: +34 91 399 0176
3. By sending a fax to: +34 91 451 7060

Help us to improve this section
If you have a program or text editor that performs word counts but is not on our list, or if you can recommend a better way to count words in the programs listed here, please contact us. Thank you.

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